Privacy Policy
This Privacy Policy sets out our commitment to protecting the privacy of your personal information in accordance with the Privacy Act and the Australian Privacy Principles.
Please read this Privacy Policy carefully. Please contact us in writing if you have any questions.
Each time you provide us with personal information, browse or use the website holcombedistilling.com.au, or transact with Holcombe Distilling Company, indicates that you have had sufficient opportunity to understand and consent to us collecting, handling, using and disclosing your personal information in accordance with this Privacy Policy.
If you do not wish to provide personal information to us, then you do not have to do so, however, in that circumstance you acknowledge that we may not be able to provide you with our services or products.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.
1. Policy Updates
This policy may be updated any time. We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy. This Privacy Policy is in addition to any other Terms & Conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
This policy was last updated on 5 May 2018.
2. Type of personal information collected
We may collect personal information including identification information, location and contact information, historical order information, personal preference information in relation to our services and products, social media history, and payment information. We may also collect website and email traffic and tracking information which may be associated with you, your access device, or your browser.
3. Collection and use of personal information
We collect and use the personal information for purposes including: to contact and communicate with you; deliver ordered goods to you; for internal record keeping; and for marketing.
We may collect personal information about you directly from you, from our supply chain and delivery partners, from partners and service providers that you have engaged or authorised to share your personal information with us such as social media platforms, payment services providers and freight carrier providers.
When you provide us with the personal information of another person, you warrant that you have the authority of that person to provide the information to us, and that you have advised them of this Privacy Policy.
4. Disclosure of personal information
We may disclose personal information to our partners and service providers in order to provide our services and products to you; or to market or offer our products and services to you. We may also disclose personal information to other parties in accordance with any express or implied consent provided by you. When we disclose personal information in any of these circumstances we will take reasonable steps to ensure that the partner, service provider or other parties have privacy policies that similarly protect you under Australian law, or a substantially similar privacy protection legislation regime if overseas.
We may also disclose personal information as required by law.
5. Access to, and correction of, personal information
We will endeavour to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). We reserve the right to collect an administrative fee for the provision of information. We may refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.
If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
6. Links to other sites
At times we may provide links to third party websites outside of our website. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
7. Complaints
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below. We will provide a written response with 30 days of receipt of your complaint after we have thoroughly investigated the allegations.
8. Information Security
We are committed to ensuring that the information you provide is secure. We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
9. Contact Details
For any questions or notice, please contact us at:
Email: enquiries@holcombedistilling.com.au